Privacy Policy

We may collect the following categories of personal information:

• Contact information — name, email address, phone number, provided voluntarily when you submit an enquiry form.
• Usage data — IP address, browser type, pages visited, time spent on pages, referring URL, and other diagnostic data collected automatically via cookies and analytics tools.
• Communications — the content of messages you send us through contact forms.

We do not collect sensitive personal information such as government ID numbers, financial account details, or health data.

We use the information we collect to:

• Respond to your enquiries and provide requested services
• Send transactional emails confirming receipt of your enquiry
• Analyse website traffic and usage to improve our content and user experience
• Comply with applicable legal obligations
• Protect the security and integrity of our website

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Our website uses cookies — small text files stored on your device — and similar tracking technologies. We use the following types:

• Strictly necessary cookies — required for the website to function (e.g., authentication sessions for the admin console). These cannot be disabled.
• Analytics cookies — we use Google Analytics 4 to understand how visitors interact with our site. This service collects anonymised usage data including pages viewed, session duration, and approximate location. Data is processed by Google LLC in accordance with their privacy policy.

When you first visit our site, we ask for your consent before placing analytics cookies. You may accept or decline via the cookie banner. You can also withdraw consent at any time by clearing your browser's local storage or cookies.

To opt out of Google Analytics across all websites, you may install the Google Analytics Opt-out Browser Add-on.

We use the following third-party services that may process your data:

• Supabase — our database and backend infrastructure provider. Data is stored on servers in the European Union. Supabase is SOC 2 Type 2 certified.
• Resend — our transactional email provider, used to send enquiry confirmations. Resend processes your email address solely to deliver the email.
• Google Analytics 4 — website analytics. Data is subject to Google's Privacy Policy.
• Vercel — our website hosting provider. Vercel may log IP addresses and request metadata for security and performance purposes.

Each of these providers has their own privacy policies and data processing agreements. We encourage you to review them.

We retain enquiry data (name, email, phone, message) for as long as necessary to respond to your request and for legitimate business record-keeping purposes, typically no longer than 3 years unless a longer retention period is required by law.

Analytics data is retained in accordance with Google Analytics' default retention settings (26 months by default).

If you are a California resident, the California Consumer Privacy Act (CCPA) grants you specific rights regarding your personal information:

• Right to Know — you may request disclosure of the categories and specific pieces of personal information we have collected about you.
• Right to Delete — you may request deletion of personal information we have collected, subject to certain exceptions.
• Right to Opt-Out — we do not sell personal information, so no opt-out from sale is required. However, you may opt out of analytics cookies via the cookie banner.
• Right to Non-Discrimination — we will not discriminate against you for exercising any of your CCPA rights.

To exercise these rights, please contact us at fabrizio@lifechanginghomes.com. We will respond within 45 days as required by law.

Residents of Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), and other states with comprehensive privacy laws have similar rights to access, correct, delete, and port their personal data, and to opt out of certain processing activities. Please contact us to exercise these rights.

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include encrypted data transmission (HTTPS/TLS), access-controlled databases, and limited internal access to personal data.

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security and encourage you to use caution when sharing personal information online.

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policy of any site you visit.

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective date” at the top of this page. We encourage you to review this policy periodically. Continued use of the website after any changes constitutes your acceptance of the updated policy.

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us: